CapQuest Mortgage Servicing Limited (‘CMS’) is CapQuest’s UK mortgage and secured lending servicing arm, with a particular strength in collections, litigation and recoveries.
Established in 2007, authorised by the FSA in that year, and operational from October 2008, CMS provides end to end post completion servicing and recovery services for lenders and investors.
Utilising the flexibility of its platform and the know-how of the management team CMS tailors its services and pricing to the specific needs of each client, whether they be lenders or investors.
In today’s market where borrowers have increasingly complex financial circumstances and pressures, CMS staff have received specific client focused training and possess proven capabilities in assisting borrowers to commit to and maintain arrangements, whilst supporting clients who are concerned about the impact of rising arrears and delinquency on the performance of their mortgage portfolios.
CMS operations are supported by sophisticated, flexible and leading-edge workflow systems and highly developed analytical and web-enabled reporting capabilities which deliver timely, accurate and insightful portfolio and performance analysis.
CMS combines its mortgage expertise with the CapQuest Group success in unsecured credit collections, incorporating tried and tested dialer strategies, multiple payment mechanisms for borrowers and detailed account by account analysis, all of which improve performance.